This sample policy is provided for website use and should be reviewed by a qualified legal professional before production use, especially for healthcare privacy laws and regulated patient data.
1. Information We Collect
Carevox may collect information provided by healthcare organizations, care team members, patients, or authorized users when they use the platform or contact us.
- Account details such as name, email address, role, organization, and contact preferences.
- Operational information such as care tasks, support requests, appointment reminders, and workflow activity.
- Technical information such as device type, browser, IP address, pages visited, and system logs.
- Patient-related information only where provided by an authorized healthcare organization or user under an appropriate agreement.
2. How We Use Information
We use information to provide, maintain, secure, and improve Carevox services.
- Deliver AI assisted patient intake, follow-up, care coordination, and workflow support.
- Route tasks, messages, reminders, and care gaps to authorized team members.
- Improve service reliability, user experience, reporting, and support.
- Communicate about demos, service updates, onboarding, and account support.
3. Health Information and Compliance
Carevox is designed for healthcare workflows, but use of the platform must follow applicable privacy and healthcare regulations. Where required, Carevox should operate under appropriate contracts such as a business associate agreement or other data processing agreement.
4. AI Processing
Carevox may use AI to summarize information, identify care gaps, draft patient communications, prioritize tasks, and support workflow review. AI outputs are intended to assist authorized users and should not replace professional medical judgment.
5. Sharing Information
We do not sell personal information. We may share information with authorized users, service providers, legal or regulatory authorities where required, and healthcare organizations that control the relevant patient or workflow data.
6. Data Security
Carevox uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. No system can guarantee perfect security.
7. Data Retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Healthcare customers may have separate retention requirements.
8. Your Choices
Depending on your location and relationship with Carevox, you may request access, correction, deletion, or restriction of certain information. Some requests may need to be directed to the healthcare organization responsible for the data.
9. Contact
For privacy questions, contact hello@carevox.sbs.